Alek J. Reed
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Alek J. Reedhateinen Post erstellt
Due Date Enhancements
A client has asked for tickets to reopen on a specific date and time of their choosing. While Due Date is close to this request, it is not yet specific enough for the Agents. Feature request would ...
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Alek J. Reedhateinen Post erstellt
Help Center Form - Date Picker Set by Javascript
Hi! I have two custom fields on my Help Center form, both are date-picker fields. I am looking to auto-set the second field when the first field changes. The two fields are similar to reservation f...
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Alek J. Reedhateinen Kommentar hinterlassen
Will the "Try Beta" button be visible to Admins only, or to any Explore editor? If someone clicks "Try Beta" does it enable it for the instance, or just the current user?
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Alek J. Reedhateinen Post erstellt
Ability to Modify Follow Up Ticket Creation Behavior
Background: When a follow up ticket is created by an end-user, Zendesk automatically appends the line "This is a follow-up to your previous request #{{ticketID}} "{{subject}}" to the top of the fir...
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Alek J. Reedhateinen Kommentar hinterlassen
Hi Amisha Sharma! Thank you for soliciting feedback on this. One of our largest businesses came forward and advised that the clearing of comment when switching from internal note to public reply is...
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Alek J. Reedhateinen Kommentar hinterlassen
Hi there. Checking in on this. Its been an additional 4 months, so we were wondering what the status of this is.
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Alek J. Reedhateinen Kommentar hinterlassen
Agreed on this. Tags are a fantastic way to track the topics and trends of tickets. If we had the ability to report upon when a tag was added, we could take this to the next level. Use case examp...
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Alek J. Reedhateinen Kommentar hinterlassen
I second this! Ideally an export would include conditions and actions as well. We have many triggers (500+) and it is cumbersome to manage these without the ability to easily export. Yes, the API ...
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Alek J. Reedhateinen Post erstellt
Allow Admin to Select Behavior of Solved Tickets When Offboarding an Agent
Current state: The assignment of the tickets to an agent includes their group and the agent combined. When an agent is demoted to end-user, tickets with a status less than solved would go back to t...
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Alek J. Reedhateinen Kommentar hinterlassen
For our business, tickets created via web forms are very different than tickets created by an agent within the support interface. We understand we can pull a metric for these tickets in Explore, bu...