你can edit your different chat notification settings, including desktop notifications, notification sounds, and offline messages and Zendesk Chat update notifications. These changes will only affect your account, not your agents'. For information on changing your other profile settings, seeEditing your personal settings in Zendesk Chat。
改变桌面通知settings
你can enable or disable chat notifications from appearing on your desktop. Notifications will only appear when Chat is not visible and your browser settings allow the dashboard to show notifications. You can enable the notifications for:
- Incoming chat requests
- New messages
- 状态更改
- Expiring sessions
To edit desktop notification settings
- From the dashboard selectSettings>Personal>Sounds & Notifications tab。
- Click the checkbox next to each notification setting to enable or disable them.
- ClickSave Changesat the bottom of the page when you are finished.
Changing notification sounds
The dashboard also alerts you of chat activity with sound notifications. You can modify or disable these in your personal settings. You can select a notification sound and set the volume for:
- Incoming chat request (you can also set the number of times this notification is repeated)
- Incoming messages
- From the dashboard, selectSettings>Personal>Sounds & Notifications tab。
- In theSoundssection, use the dropdown menus to select the sound and set the volume for each type of event notification.
- ClickSave Changes。
If you are using Safari web browser, your sound notifications might be automatically blocked. That these Safari settings can also block notification sounds for end users on the Chat widget.
To allow sound notifications in Safari
- On your Zendesk Chat dashboard, right click on the URL address bar.
- ClickSettings for this Website...
- In the Auto-play settings drop-down list selectAllow All Auto-Play。
Changing your email notification preferences
Zendesk Chat automatically routes all of your offline messages to your default login email when all your agents are offline. This allows your visitors to send you offline messages via the widget when no agents are available for chat. Here's how an offline message sent to your email might look:
By default, every agent on your account automatically receives all the messages, but you can opt out from the dashboard.
To stop receiving email notifications for offline messages
- From the dashboard, selectSettings>Personaland click theProfile选项卡。
- In thePreferencessection, deselect the Offline Message Notification optionReceive email notification when visitors send an offline message。
- ClickSave Changes。
你can also opt out of receiving periodic product update emails from Zendesk Chat. By default, this option is also enabled for all agents.
- From the dashboard, selectSettings>Personaland click the Profile tab.
- In thePreferencessection, deselect the Zendesk Chat Updates optionReceive periodic email updates from Zendesk Chat。
- ClickSave Changes。
24 Comments
Hi Zendesk Team,
Is there a way to turn off notifications for incoming chats that are in the queue due to not having agents available?
We'd like to keep notifications for chat requests when an agent has the bandwidth to serve a chat but turn off notifications for the ones that fall in the queue. Is that possible?
Thanks in advance.
I'm having some difficulty updating preferences. When I go to the dashboard as indicated in the first step of this article, I see no options for settings, sounds, or notifications. I'd really appreciate some help updating my chat and email sounds and view!
Hi Nate, sorry for the confusion but you need to be on your Zendesk chat dashboard to be able to see the sound and notification options. Click the Zendesk Products icon (icon with 4 tiny squares) in the top right bar, then select Chat, from there you will see the options indicated in the first step of this article and you can modify the sounds and desktop notification for your live chat requests. Hope that helps!
I have both sound notifications set to none, and I still hear the alarm in Sell. How do I turn off the alarm, or minimally change that sound?
Hi Justin,
I'm sorry to hear that you are experiencing an issue regarding your Sell Notification. Can you please checkSetting up notifications in Selland verify if all notifications are disabled? if yes, may you please clear cache & cookies, and try to access your account using an incognito browser? if the issue persists, I highly suggest that you initiate a chat with us so we can provide real-time support and further check
All the best
Is there a way as an Admin to turn off the default email notifications for all agents? I would like to have more control over who receives these.
Hi,
The email notifications sent to agents are from the default triggers in the Support instance. These triggers can either be disabled or reconfigured to suit your workflow. Kindly check out our article onAbout the Support default triggers
HiAnn Chung,
As Neil mentioned, you'll need to look at your triggers one by one. It's been a long time since I looked at a newly created account, but definitely look for triggers that are notifying the Assignee. You may want to modify or disable those.
Additionally, you might want to look at your Notify Requester trigger(s) if your Requesters are sometimes Agents as well.
Let us know if you need further assistance!
Where do I go to change notification settings for customers? I want there to be a sound for them when an agent joins the chat.
Is it possible to turn off only the browser notification for the "business hours have started do you want to go online" or whatever. With agent workspace when you're purposely not on chat, like a supervisor, those messages pop up all day
Hi Andrew,
Thank you for messaging us.
The pop up is associated to the browser settings you currently have. But under normal condition, this is an expected behavior.
But to turn off this generally, you will need to switch off theOperating Hoursof the account. But you need to check if this will impact your current Zendesk.
我想转发另一篇文章从8nths ago
"Hi Zendesk Team,
Is there a way to turn off notifications for incoming chats that are in the queue due to not having agents available?
We'd like to keep notifications for chat requests when an agent has the bandwidth to serve a chat but turn off notifications for the ones that fall in the queue. Is that possible?
Thanks in advance."
When you have 40 chats in the queue and you hear your notification for each chat coming into the queue, even when you're not up for a chat yet, it's enough to make someone go insane.
Thank you!!
Is there are way to customize the sounds for the 'operating hours start/end' like you can do on an android device. That default alarm sound in browser is way too loud and disruptive. The android app lets me change this to something else but the browser doesn't - why not?
We use Firefox browser to access Zendesk workspace on Windows machines.
Thanks
Thank you for messaging us. Currently, the only sound notifications you can change are for:
As for operating hours - there are no settings to change the sound notification for this. In the future this might be available.
Hi Josh,
That is a shame, it's really nice to have the feature available on the android app however the browser is where we predominantly use the service so it would make sense for the full options to be available there.
The default audio for the beginning of shift time is not the nicest and scared me half to death when it happens, along with my colleagues in the same room.
I definitely agree with the fact that it scares people about the operating hours notification sound. I would like to suggest if you can post this to ourfeedbackpage for our product managers to see it.
Hi. I am having trouble getting any notifications for incoming visitors. I am using Chrome and have all of the setting as per your instructions above set correctly. Please advise. Many thanks Amy.
Thank you for reaching out to Zendesk Support.
In regards to your concern, the following issue here is with the browser's security settings. Site notifications may have been disabled that's why notifications are not showing up.
Kindly check Chrome's site settings, and make sure that notifications are allowed on the Zendesk's website/page.
Thank you and have a wonderful day ahead!
Kind regards,
For new chat notifications, I see you can set the repeat for up to 10 times. I have it set for 10 repeats. Currently, it repeats the notification sound 10 times over in quick succession. Is there a way to space these out over time? Or maybe set the repeat to recur for a full 2 minutes?
Mike Funck,
As it turns out, chat notification has a fixed interval. You only have the capability to adjust how many times it will be used from 1 to 10.
We have a fairly large department with multiple groups. We have a couple of issues.
HiJason Walker-C
It is a known limitation with agent workspace at the moment as stated inthisarticle.
When you reassign a message to a different group in the agent workspace, the new group is not notified of the reassignment, but it does appear in the Unassigned tickets view. To help monitor transferred chats and messages, admins can create group-specific unassigned views, as they do for email.
I've taken a look and found that other users are discussing similar needs here:Re-assigning a Chat should Alert the new Assignee with a Sound - Zendesk Agent Workspace。你can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
HelloDainne Lucena
Thanks for the response. I will upvote the other.
We do have separate views for groups. This could help work around the issue. However, there is a view refresh issue. Agents have to continually refresh the view and/or browser tab to get updated views. This is not ideal as chats should be real-time.
Is there a way to filter notification per widget For Multi-brand setup? We are planning to using 2 chat widgets, one for each website/brand. I've experienced having notification collisions with 2 brands in the past.
Pleasesign into leave a comment.