With Explore, you can add live data to your dashboards using live data widgets. This lets you see information about your business in near-real-time. Additionally, you can usethreshold alertsto change the color of your widget when certain conditions are met, for example:
- Has the number of open tickets risen above 100?
- Are there more than five chats in the queue?
- Are more than ten callbacks awaiting a response?
In this article, you'll learn how to configure alert thresholds for your live data widgets. For more information about the available live data widgets, seeLive data widgets for Explore dashboards.
Configuring alert thresholds
In this section, you'll configure an alert threshold that changes the color of theChats in queuelive data widget if the number of chats in the queue is more than one. You can substitute any live data widget for this one.
To configure the alert threshold
- In an Explore Enterprise dashboard, add theChats in queuelive data widget. For help adding live data widgets, see添加实时数据和过滤部件dashbo生活ards.
- Click theChats in queuewidget and then, from the dropdown list, chooseEdit configuration.
- From theChart configurationmenu, chooseAlerts.
- On theAlertsmenu, clickAdd alert.
- Configure theAlert levelto match your needs. In this example, you'll configure the operatorMore thanand a value of1meaning if the number of chats is more than one then the alert will change the color of theChats in queuewidget.
The other available operators areLess thanandEquals.
- If required, click theBackground coloricon to change the alert threshold color.
- Click back into the dashboard to close the menus. Now, whenever the alert threshold is triggered, theChats in queuewidget will change color.
4 Comments
Is it not possible to have multiple thresholds for alerts in a single live data widget? I tried this for support tickets but I can only add 1 threshold. It would be ideal for our dashboard to have multiple thresholds and different colors for each.
Olá, não consigo definir vários limites de alerta de novos tickets segmentando por grupo ou algum outro campo personalizado?
Olá, estou usando o Google Tradutor. Peço desculpas por quaisquer erros.
No momento, você não pode ter vários limites para um widget ao vivo, mas esta seria uma boa sugestão para adicionar à nossa seção de feedback do produto. Obrigado!
Hi Rob,
Can you see the customers who are viewing your documentation?
Pleasesign into leave a comment.