Issue symptoms

I'm a Support agent that should also have access to Sell. I click theproduct trayand select Sell, but I'm unable to access my account. I am blocked by the error message:Your Sell Admin is still setting up your Sell account. Please come back later or reach out to your Admin.

My admin confirmed that they gave me access to Sell in Admin Center, but I still cannot get into my Sell account.

Resolution steps

The error message indicates that an admin has not completed the steps to give you permission to access Sell.

Depending on your plan level andpermissions, when an admin adds a user to the account in Admin Center, Sell settings may require an additional setup step.

Have an admin on the account complete the steps below for you.

1. Ensure that the user hasaccess to Sell in Admin Center.
   
2. Click on theproduct trayand select Sell.
3. Follow theComplete invitation processsteps in this article:What do I need to do when I see an Action in the Pending Actions tab of my Sell settings?