You can schedule articles to automatically publish or unpublish at a specific day and time in your help center, and copy the schedule over to translated versions of the article, (schedules are stored individually per translation).
Anyone with publishing permissions can schedule an article for publishing or unpublishing. Scheduled publishing and unpublishing is only available on Guide Enterprise.
设置计划出版和不能an article
You can set a specific time and day for an article to automatically be published and then unpublished in your help center. You can apply the same schedule to translated versions of the article.
You can also schedule articles for publishing and unpublishing in bulk, seeUpdating knowledge base articles in bulk.
- Open an article in any workflow state in edit mode.
- Make any necessary updates, then clickSaveor select another workflow state from the Save menu.
If the article is currently Published, you'll need to save the article in any other workflow state. If you want to set unpublishing for a published article, seeSetting scheduled unpublishing for a published article.
- When you are ready to schedule your article, click the drop-down arrow on the Save button, then selectSchedule article.
- Select a date, time, and time zone for publishing the article.
- Date: Select any future date from the calendar.
- Time: Select a time from the drop-down options, available at one-hour intervals.
- Time zone: Change the time zone if necessary. The default time zone is the user's time zone set in the user profile.Note:If your geography observes daylight savings time, consider this when setting the time for publication, because the scheduler will reflect and publish based on the time zone in effect at the point of publication, (e.g. PDT instead of PST).
- ClickSchedule to unpublish articleto additionally set a date, time, and time zone to unpublish the article.Note:The unpublish date and time must be after the publish date and time.
You can come back set an unpublish date while the article is approved for publishing, or alternatively set it after you've published the article, seeSetting scheduled unpublishing for a published article.
- If you have translations of the article, click theApply schedule to all x translations of this articlecheckbox to apply the schedule to all translations.
Schedules are stored individually for each translation, but the checkbox copies the current schedule to all translations.
Note:If you don't click the checkbox, your translated content is not included in the publishing schedule and you'll need to manually set the publish schedule for each translated version. - ClickSchedule. If you have translations and have not applied the schedule to those versions of the article, you'll be prompted to flag the translations if they are outdated as a result of the update.
- Toggle the radio button to flag any affected translations, and clickClose.
The schedule details are displayed in the article edit mode view and appear as "Scheduled" in article lists until the article is published. You can view a list of all scheduled articles in the Approved for Publishing article list, seeViewing articles in various workflow states.
If anyone edits the article and tries to save before the scheduled publishing, they will be alerted about the schedule and given the option to save and remove the schedule or save and keep the schedule.
At the designated day and time, the article is published automatically. Anyone following the article will receive email notification when the article is published, including the person who scheduled the publishing, if they are following the article. Normally, when an author publishes an article they do not receive notification.
If an unpublishing schedule has been set, the article is unpublished at the designated day and time, and the article will revert to Work in progress status.
Setting scheduled unpublishing for a published article
You can set a specific time and day for any published article to be unpublished in your help center, for example, if you want to automatically unpublish an article after a certain period of time.
You can also schedule articles for unpublishing in bulk, seeUpdating knowledge base articles in bulk.
- Open an article that is in the Published workflow state.
- Click the drop-down arrow on the Save button, then selectSchedule article.
- Select a date, time, and time zone for unpublishing the article.
- Date: Select any future date from the calendar.
- Time: Select a time from the drop-down options, available at one-hour intervals.
- Time zone: Change the time zone if necessary. The default time zone is the user's time zone set in the user profile.Note:If your geography observes daylight savings time, consider this when setting the time for publication, because the scheduler will reflect and publish based on the time zone in effect at the point of publication, (e.g. PDT instead of PST).
- ClickSchedule.
The article continues to appear as "Published" in article lists until it is unpublished.
Users can edit or change the workflow of the article before the scheduled unpublishing, but unless theyeditorremovethe schedule itself, the article will be unpublished at the designated day and time.
At the designated day and time, the article will be unpublished automatically and the article will revert to Work in progress status.
Editing scheduled publishing or unpublishing for an article
You can edit the day, time, and time zone that an article is scheduled to be published or unpublished.
- Open any article that is scheduled for publishing or unpublishing in edit mode.
Articles to be published appear in the Scheduled for Publishing article list, seeViewing articles in various workflow states.
- Click the options menu on the schedule, then selectEdit schedule.
- Edit the day, time, or time zone for publish and unpublish schedules.
- ClickSchedule.
Removing scheduled publishing or unpublishing of an article
你可以删除计划出版或unpublishing of an article.
- Open any article that is scheduled for publishing or unpublishing in edit mode.
Articles to be published appear in the Scheduled for Publishing article list, seeViewing articles in various workflow states.
- Click the options menu on the schedule, then selectRemove schedule.
- ClickRemove scheduleto confirm that you want to remove the scheduled publishing or unpublishing of this article.Note:If you have both publish and unpublish dates set for the article, you can't choose a schedule. Both schedules are removed.
4 Comments
We'd love the ability to schedule an article to publish with more specificity than the current "on-the-hour" intervals. We have campaigns, partnerships, and special events that occasionally launch at 8:30 am EST, for example, and it's frustrating that we need to manually publish the corresponding article in Guide, instead of scheduling it to publish.
How does this work if an article has changes scheduled, but, requires a new/different update now, or before the scheduled date? Is our only choice to "remove schedule", make the current edits + publish, then redo the other edits and schedule again?
Adding my vote to adding functionality to pre-schedule Archiving content, not just unpublishing. We leverage temporary "bulletin" type content for our internal teams that drive visibility to updates or temporary contact drivers. Being able to archive and not just unpublish would be more valuable to us and align with other CMS systems.
You may still see the option to edit the schedule for publishing on the article, so you can edit the schedule first, prior to making any changes or updates in the article itself (shown in the sample image below).
However, if you proceed first in updating the article content instead of the schedule, the options available would be to save and remove the schedule, or save and keep the schedule for publishin.
I'm afraid to say that those arethe only available options as of the moment.
Best,
Customer Advocacy Team
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