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How do I change the text on the widget button on my website?

Niall Colfer
  • Edited

Question

How can I change the text that is displayed on the Web Widget (Classic) button when a customer first comes to my website?

Answer

Tip:Determine the widget you are using by referencing this article:Which widget do I have with my Zendesk account?

If you have the Support Web Widget (Classic)

You can set the widget button to say "Help" "Support" or "Feedback". To select one of those words go toAdmin Center, then navigate to theWeb Widget page. Select the widget you want to change and scroll down toWeb Widget (Classic) button text. Select your preferred word for the widget button text from the dropdown menu:Help,支持, orFeedback.

You can also change theContact form button textin the same place, if your contact form is currently toggled on in the Web Widget (Classic) settings.

Note:Depending on what contact options you have enabled, the text you choose may be overridden by "Chat" or "Call us". For more information, visit this article:What text and icon will show on my widget launcher when my customer first loads my website?

If you would like to place your own custom word or phrase on the widget button, you can use custom code as described in this article:Advanced customization of your Web Widget (Classic).

If you have the legacy Chat widget (chat-only or legacy chat)

From the Chat product go toSettings>Widget>Appearance.Scroll down until you see the settings forMinimized chat button. Here you can type in word or phrase for theOnline messageandOffline message.

Note:If you do not see these settings in the Chat product, this means your settings are managed in the Web Widget (Classic) settings in the Support product as described above.
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    4 Comments

    • Kim Joanna Juhl

      Hi,

      Do I need special customizing if I would like change the text that is displayed on the Web Widget button when a customer first comes to my website?

      我知道我有一个下拉与3 different options (Help, Support, Feedback) but I would like to add a custom text.

      Thanks

      0
    • Sabra
      Zendesk Customer Care

      Hey Aleksej! You can customize the text that is displayed on the Web Widget button using thelabelsetting as mentioned in this article,Customizing Widget text.

      0
    • Mariana Ortiz Cordenonsi

      Consigo retirar o texto e deixar somente o ícone? obrigada

      0
    • Anderson Passos
      Olá Mariana,

      Tudo bem? Obrigado por nos contactar, meu nome é Anderson e estou aqui para dar suporte ao seu atendimento.

      Estou vendo aqui que o motivo do seu contato é para saber como alterar o botão do seu Widget no seu website, correto?

      Para esse tipo de personalização você pode acessar as instruções dos artigosPersonalização da aparência de seu widgetouConfiguração da aparência do Web Widget. Esses artigos te darão as informações necessárias de como realizar a alteração da aparência do seu widget seja ele de chat ou mensagem.

      Espero ter esclarecido a sua dúvida!

      Atenciosamente,
      0

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