Use this recipe to create a trigger that routes chat tickets to a group based on a tag added from chat. For example, route chats that came from the Sales department to your Sales group. To see how to add tags to chat based on the department it was assigned to, see the article:配方:添加一个标记聊天基于the department it was assigned to.

To create the trigger

1. InAdmin Center, click theObjects and rulesicon () in the sidebar, then selectBusiness Rules>Triggers.
2. On the top right of the page, selectAdd trigger.
3. Add the following conditions underMeet ALL of the following conditions:

• Ticket | Is | Updated
• Tags | Contains one of the following | zopim_chat_ended.Tags added to chats are added to tickets after the chat ends so we use the tagzopim_chat_endedto identify the end of the chat session.
• Tags | contains one of the following | salestag
• Add the following actions underActions:

• Group | Sales
  
• ClickCreate.