You can create a ticket from a comment on a knowledge base article. When you do, a ticket is created in your instance of Zendesk Support with the body text from the comment and a link to the comment. The ticket number link appears beside the comment in the knowledge base article.
Related article:
To create a ticket from a comment on a knowledge base article
- Beside the comment you want to convert to a ticket, click theComment actionsicon (
), then selectCreate a ticket.
- Make any changes to the subject or description of the ticket as needed, then select yourself or the poster as the requester of the ticket.
If you select the person who made the comment as the requester, that person will receive an email notification.
- 点击Create ticket.
4 Comments
Hi,
Is there anyway to automate the creation of a ticket from any comment left on an article??
在这个时候, unfortunately, we don't support the function to automatically create tickets from all comments on Help Center articles.
It may be something you can complete using our API, although it's outside of scope to provide custom code such as this. We can suggest that you utilize our[posts]and[post comments]endpoints in this process. Essentially, you would run a cron job that checks for new content on these two endpoints, and if found[creates a new ticket]based on the found contents.
We realize that's not going to be a perfect solution so we also like to suggest that you add this request to ourProduct Feedback page. Our developers check the page regularly to determine which new features to implement and we think your request would be a popular one.
I hope that help. Thank you!
Does the comment notify anyone?
When you ask, "Does the comment notify anyone", could you perhaps provide more details about your use case? Any additional information is helpful. Thank you!
Pleasesign into leave a comment.