Issue symptoms

I don't receive Zendesk Chat notifications on Microsoft Edge. How can I fix this issue?

Resolutions steps

To solve this issue

1. Sign in to your Chat account.
2. Click the padlock icon on the left-hand side of the URL tab. Make sure thatNotificationsareONand theMedia autoplayis set toAllow.
   
3. Follow the instructions inthis articlefrom Microsoft's Help Center and make sure notifications are enabled fordashboard.zopim.com.

If the above still doesn't reflect the changes, follow the below steps.

1. In MS Edge, click the three dots icon and go toSettings.
2. Navigate toAdvanced>ManagePermissions.
   
3. You should see multiple entries in the window. ClickClear all.
4. After restarting your browser and accessing Zendesk Chat, you will see a bar at the bottom of the screen which asks for permissions to sent notifications. ClickYes.