Issue Symptoms
I am unable to log in to the sandbox account, my email address and password don't work.
Resolution Steps
It's possible that you are not yet listed as a member of the sandbox account.
Creating a sandbox only copies the owner and all existing administrators' credentials. If you were added or upgraded to an administrator after the sandbox was created, your profile will not be present on the sandbox account. In this case, theowneror any administrator who has access to the sandbox will have to manually add you as a member.
Ask the owner or an admin of your account to open the sandbox link and follow the steps inAdding agents and administrators.
As a newly added user, you will receive the welcome email, which will allow you to accept the invitation and create an account. Just like below:
For more information, checkTesting changes in your standard sandbox.
15 Comments
I can't open my Zendesk account, knowing that I'm the owner of the account and I entered the email and password correctly
Hi! It seems like your issue is more about accessing your normal/production instance and not Sandbox. I'm going to bring this into a ticket so we can further investigate on your concern. You'll receive an email shortly stating your ticket has been created. Cheers!
I would like to play with some canned data, not data from our organization, in the Zendesk Sandbox. Do any of you know of a method of setting up a canned system for testing and demo purposes?
@...
You can create canned data via this web tool:https://www.mockaroo.com/.
Once you have your canned data you can bulk import it via bulk importer or API?
I hope this helps :-)
@...
Thank you for this! Fantastic resource. I will defiantly be using this to setup a sample site for our team.
Cannot sign on with end user due to the helpcenter is no longer exist anymore.
Please check how to fix and sign on sandbox?
I have created a ticket so we can further discuss your inquiry.
We are planning to provide Sandbox access to all team members as a training component. What is the best way to invite users to access the sandbox? All users were copied into the sandbox when it was created. Do we have to send individual invitations? What is the best route to take?
HiRhonda Ward,
You canexportyour agents from your live instance andimportthem to your Sandbox. Once you add them as agents during import, they will get the invite.
Hope this helps!
Hiedi Kysthermost were created when the Sandbox was generated. Is the best way to import them anyway so they receive the invite?
HiRhonda Ward,
Unfortunately, yes. We currently don't have a way to force sync your live instance data to Sandbox if you are only using Standard Sandbox or Partial Sandbox. So, if there are data that were not synced - we can export/import them instead.
If we import users already in there, will they have 2 accounts/profiles in Zendesk? Or are their existing profiles overwritten?
HiRhonda Ward,
If you added new information to their profile, it will overwrite what was already added in Sandbox. But if there are no updates/changes, it won't create a new Agent profile.
Ok great! Thank you!
I would like to propose including information on what steps to take in the event that a sandbox owner is locked out of their account. This is crucial as it ensures that they have the necessary guidance and support to regain access and continue their work seamlessly.
I kindly request your consideration in addressing this matter within this article, as your support team will frustratingly refer to it even if it doesn't include this. Your expertise and input on this topic would greatly benefit and contribute to a more comprehensive resource for all sandbox owners.
Pleasesign into leave a comment.