Question

The Zendesk Sell mobile app is crashing when I try to use it. Why is my Sell mobile app crashing? How do I troubleshoot issues with the Sell mobile app?

Answer

This may be caused by some corrupted data on your device.

1. Uninstall and delete the Zendesk Sell app.
2. Reinstall the app.

You can also troubleshoot the source of your issue by following the steps below:

1. Place a call on the web browser version of Sell. If you also cannot place a call on the web browser version, you may be out of call credits or experiencing a voice issue independent of the mobile app. For more information, see the article:Troubleshooting Sell Voice problems.
2. If you are experiencing an issue dialing a call, use another dialing option to see if the call logs as expected.
3. Check the version of your Sell app in your device settings>Sell > Zendesk Sell Settingsand update to the most recent version.
4. Update your personal mobile device to the most recent version.

If you've uninstalled and reinstalled but still experience app crashes or issues, contact theZendesk Customer Supportand provide this information:

• Device type.
• 设备操作系统(Android 4.0.3, iOS 8.2,。..).
• Any specific steps needed to trigger the crash.