Issue symptoms

I am using Zendesk Chat Phase 3 or 4, and have the Chat mobile app installed on your phone. When I enter my email and password, get the error message:Could not sign in-Your login credentials are incorrect. Please try again.

Resolution steps

If you have a Chat Phase 3 or 4 account, then you will need to sign in by clickingSign in with Zendesk。

登录聊天手机应用程序

1. Download and install the app for your mobile device:iOS app (iTunes)orAndroid app (Google Play)
2. Open the app and clickSign in with Zendesk。
3. Enter the subdomain of your Phase 4 account.
4. Enter the account email and password combination.