• Starr

  • December 02, 2021 02:51

  Hi. How can we reorder ticket fields in the agent interface? See screenshot. Thanks in advance!

  

• Gab Guinto

  • December 04, 2021 07:53
  • Edited

  Zendesk Customer Care

  Hi Starr,
  
  If you go to your票表单页面, as mentioned above, you can reorder the ticket fields added to the form by dragging them to the desired position.
  When you save the changes and then open a ticket, the fields on the left side pane should be ordered based on how they are listed/arranged in the ticket forms page.
  
  Note that the order of fields will also be updated on your customer-facing forms (if have them on your Help Center).
• Matt Creveling

  • February 22, 2022 15:10
  • Edited

  I was going to respond and say that the ticket fields did not rearrange for the agent when we edited the form - they were still showing in the wrong order. Had to wait 10 minutes and refresh the page and then the agent saw the ticket fields in the right order.

  In summary - if this doesn't seem to be working just refresh / try again in 10 minutes.

• Stéphanie Cettou

  • July 14, 2022 10:25

  Hello,

  I refresh the page multiple times, closed, etc. And I waited more then 10min. But, my fields are still not on the order I asked for...

  Any other idea?

  

• Cheeny Aban

  • July 14, 2022 16:14

  Zendesk Customer Care

  Hi After Sales Manager,
  
  I created a ticket on your behalf and will send you an email to further troubleshoot this issue. I look forward to hearing from you
  
• David Waite

  • August 10, 2022 14:25

  Cheeny AbanI have the same problem as above, can you advise?

• Brett Bowser

  • August 10, 2022 14:31

  Zendesk Community Manager

  Hey David,
  
  I've created a ticket on your behalf so our Customer Care team can look into this for you.
  
  You'll receive an email shortly stating your ticket has been created.
  
  Cheers!
  
• Zac

  • January 18, 2023 16:11

  Brett BowserI have the same issue, please can you advise on how to fix this?

  Thanks,
  Zac

• Brett Bowser

  • January 19, 2023 15:34

  Zendesk Community Manager

  Hey Zac, I created a ticket on your behalf so we can dig into this with you. Thanks for bringing this to our attention!
  
• Christopher Wagner

  • 2023年3月13日16:34

  Brett BowserI have the same issue, please can you advise on how to fix this?

  Thanks,
  Chris

• Brett Bowser

  • March 13, 2023 17:39

  Zendesk Community Manager

  Hey Chris, I would recommend reaching out to our Customer Care team directly within your account using these instructions:Contacting Zendesk Customer Support
  
  I hope this points you in the right direction!
  
  
• Angela Stevenson

  • 小君e 06, 2023 11:14

  I have exactly the same issue. Saved it copious amounts of time, logged in and out again. Waited a few hours and still nothing. Ive contacted the Zendesk customer support but your are only allowed 126 characters to send the message? This isn't a good experience for us your customers and Ive wasted all morning trying to resolve it. If there is a problem, which from previous messages then surely this needs looking at? As the how to do notes dont match the outcome.

• Angela Stevenson

  • 小君e 06, 2023 11:42

  Just wanted to say your colleague Erwin in the customer support team has been outstanding and resolved my issue. For those who have the same issue, it could be browser related. I was using Edge which isnt updated and you should always use chrome. Can you pass this feedback onto his manager please 1580651. Thats my ticket number so you can find him.

• Brett Bowser

  • 小君e 06, 2023 15:13

  Zendesk Community Manager

  Thanks for sharing this Zumo! i'll be sure to pass this along to Erwin and his manager :)
  

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