Question

Can I use a Zendesk Talk number as an information line only? Is it possible to only play a message and then automatically disconnect calls?

Answer

Although Talk was not designed for this purpose, it is possible to achieve this type of setup.

Prerequisites

Verify the following:

• 你有一个nadministratorrole in Support.
• 你有一个Talk Team planor higher.If you need to confirm your plan level, contact theowner of your accountand have themview the plan subscription.

To set up this workflow

First,createa dummy group in your account but do not assign any agents to that group. Then, route all calls to the dummy group to ensure that no calls ever get routed to actual agents even when they are online.

1. InAdmin Center, click theChannelsicon () in the sidebar, then selectTalk and email > Talk.
2. Select theGreetingstab.
3. Create acustom greeting,chooseVoicemailfor the greeting type, and assign it to the appropriate number.
4. Select theLinestab.
5. Click on the line you wish to set up.
6. UnderSettings, selectNoneforAvailable Agents greeting (voicemail off).
7. Click theVoicemailtab. DisableVoicemailand make sure to select the custom voicemail recording forGreeting (voicemail off). This is the recorded information you want your callers to hear.
8. Click theRoutingtab and selectAlways route callsand enableGroup Routingto the dummy group. In the example below, the group is called 'No agents (Talk Group)'.
   

   

This setup will play the message one time and then disconnect the call.

Alternatively, set up anIVRwith no options selected. The IVR message plays three times and then hangs up if you want it to repeat the message.

Video walkthrough

Additional resources

If you are new to setting up Talk, see the articles:

• Getting started with Zendesk Talk for voice
• Zendesk Talk resources for voice