Question

Can I create aleadfrom my email inbox without having to go into Zendesk?

Answer

It is not possible to automatically create a lead from your inbox without logging in to Zendesk. However, if youintegrated your email with Zendesk Sell, you can see any sender who is not associated with a Sell lead or contact inSuggested peopletab in the Communications Center. For more information, see this article:Adding suggested people as a lead or contact.

If you installed the Zendesk Sell app in Support, you can alsocreate a lead in Sell from the ticketwithout having to open your Sell account.

另外,还有其他的方法为你的未来ng leads into Sell. For example, you can leverageGoogle contactsand synchronize your contacts with Sell. For an exhaustive list of all the possibilities, see this article:Bringing leads into Sell from different sources.