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Can I recover an organization or user if it was accidentally deleted?

Niall Colfer
  • Edited

Question

Is it possible to recover anorganizationoruserif it was accidentally deleted?

Answer

No, it's not possible to recover a deleted organization or user. Zendesk is unable to recover the organization or user on your behalf in accordance with theData Recovery Policy.

Closed tickets in the account retain a property calledTicket Organization, which stores the ID of the organization even after deletion. This can be used in Explore to review the data, or when reading the ticket through the API.

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    2 Comments

    • John DiGregorio

      Niall Colfer有办法删除删除吗organizations from showing up in explorer? I use a report to export data and we have 500+ deleted accounts from our initial seeding that I would like to remove.

      0
    • Dave Dyson
      Hi John, not sure if this would be scalable for your use case, but there's a workaround mentioned here:Zendesk Explore | Removing Deleted Organisations From Filters
      0

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