See last month'sWhat's Newfor an overview of what was new in August.
Zendesk Chat and Messaging
Fixed
- [Ticket creation] Improved reliability for missed chat tickets
- [Agent Workspace] Populating phone number entered via pre-chat form in Agent Workspace
Mobile SDKs
Zendesk SDK iOS - 2.6.0
Added
- Improvements to support iOS16
- Accessibility improvements
- Animations for messages disappearing from a conversation
Fixed
- Attachments will continue to upload when the SDK is backgrounded
- Conversation will scroll to the bottom when a new message is received
Zendesk SDK Android - 2.6.0
Added
- Capability to load more than 100 messages when the user scrolls to the top of the message list
- Accessibility improvements
Fixed
- 通知,将出现在运行时的权限screen
- 利用发送视频会
- User will see the latest message that was displayed on the push notification, when they tap a notification
Zendesk Talk
Fixed
- Fixed a bug where calls would not be transferred to another group.
- Fixed a bug where the billing page was not accessible for a certain customer.
App Marketplace
New
- Obscu(Help center theme)
- Obscuis a business Zendesk Guide theme dedicated to startups, consultancy businesses, and companies operating in the finance, consulting, investing company, legal, accounting, insurance industries, and all modern technology companies and software development companies. Easy to set up, customizable, and designed with professionalism in mind, Obscu will help you create an impressive help center in a matter of minutes. It offers everything you need to build an online support portal for your business.
- Enhanced Organization Attributes(Support, paid)
- Enhanced Organization Attributesallows you to store and show organization attributes directly within the ticket app sidebar location. It allows you to surface information from the organization quickly without having to change context by displaying attributes as buttons as well as giving the ability to display HTML-friendly notes which can contain images, links, and html markup. Buttons allow for a prefix to denote what attribute is displayed and special organization field types allow for navigating to other organizations, tickets, or users by clicking on the button.
- dialfire(Sell)
- dialfirehelps you effortlessly accelerate your campaigns with an ultra-efficient predictive dialer, whether you have 1 or 1000 people working on it. With just a few clicks, you will convert Zendesk Sell pipeline stages into a dialfire campaign, ready to go.
- Screenjar Screen Recorder(Support)
- Screenjar Screen Recordermakes it ridiculously easy for customers to send you video recordings of their screen. Understanding the issue a customer is facing can be time consuming sometimes. You can generate a video request link using Screenjar and share it with the customer. Customers can simply click on the link and start recording. No software download or installation is required.
No updates this week
- 支持
- Guide and Gather
- Explore
- Sell
- Admin Center
- Sunshine Conversations
- Web Widget (Classic and Messaging)
- Answer Bot
3 Comments
I'm curious about the improvement to missed chat reliability-- what may have previously been inaccurate that's been improved? Can I have more context to this release?
I hope all is well. The fixes may not be related to an inaccurate operation, but to possible issues or incidents that this feature could be affected in the future. Any incident involving this in the past, if happened, has been informed to all affected customers. All our fixes aim to mitigate any possible issues involving our features and tools. For more questions, please follow ourService incident notifications pageas well.
I hope this helps!
Gabriel
Could you be more specific? For example, I've been waiting for over a year for a fix to an issue with missed chats creating 2-6 duplicate tickets. How can I tell if what was released is related to the issue I've been waiting on? I have a list of literally close to 100 bugs that I'm supposed to check the release notes for fixes every month, if the notes are super vague, I cannot tell if you have resolved one of the issue you told me to watch for.
Pleasesign into leave a comment.