When youinsert an imageinto an article or content block, you can choose the images you want from themedia gallery, a place to store and manage your images.
You can access the media gallery within the article and content block editors. You can use the media gallery to upload and insert images into your articles or content blocks or, if you are a Guide admin, to view all images uploaded to your account.
For information about inserting images from the media gallery, seeinserting images in articles and content blocks.
Opening and viewing the media gallery
You can open and view the media gallery from any article or content block that you or someone else has created. Within the media gallery, you can search for images by file name or filter them by the date they were added or updated.
To open and view the media gallery
- In the help center or Guide admin, create or edit an article or content block.
- In the article or content block, click theInsert imageicon (
) on the toolbar. The media gallery opens. You can select the tabs to display the images you want to work with:- This content block(appears if you are editing a content block): Displays all images that are used in this content block.
- This article(appears if you are editing an article): Displays all images that are used in this article.
- Your media: Displays the images that you've uploaded to articles and content blocks.
- All media(Guide admins only): Displays all images that have been uploaded to your account.
The following image shows theThis content blocktab that appears if you are creating or editing a content block.
Uploading images to the media gallery
You can upload another image when the media gallery doesn’t contain the image you need.
To upload an image to the media gallery
- Open the media gallery, then clickUpload media.Note:You can also drag and drop an image into the media gallery to upload it.
- Select one or more images you want to add to the media library, then clickOpen. Your images are uploaded to the media library and are available to use.
Managing images in the media gallery
Once you’ve uploaded your images to the media gallery, you can insert images into articles or content blocks, replace them, or delete them.
To manage images in the media gallery
Open the media gallery, click the options menu (
) on an image, then select one of the following options:
- Insert media: Inserts the selected image into the open article or content block at the current cursor position.
- Replace media: Replaces the current image with a new one you specify. You can use this option to upload a new image, preview the old and new images, and view all articles or content blocks in which the image appears.
If you are replacing an image in a content block or article, the new image will replace the old image in any article where this content block or article is used, including published articles that use this block. However, the URL will remain the same, which prevents links from breaking when you replace an image.
- Delete media: Permanently removes the selected image from the media gallery and any published article that uses it. You can only delete the images that you have uploaded. Guide admins can delete any image in the account.
When you select this option, a new window displays a preview of the image and a list of all articles or content blocks in which it appears. Verify the image you want to delete is not used in any other article or content blocks prior to deleting it. If a deleted image is used within a published article, the article will display a broken image icon where the image was placed.
24 Comments
Is this feature only available in Copenhagen theme? Trying to find image gallery in Mink theme by Lotus.
Has this feature been extended to the 'Professional' level plan as recently and not only enterprise?
Asking since I just checked and we haven't updated, yet suddenly I have access to the image gallery instead of the usual image upload and don't want to lose our images if it were to revert back due to it being an error.
Tobias Grønbæk Melander, the new image gallery is available to all our customers on all plans.
That is great, thanks for the quick answer!
Does this feature only work with new image files added to articles, or does it import existing image files into the gallery?
Is anyone else getting an HTTP ERROR 401 when they try to view the image files as an end user? It seems like a permissions issue with the domain of recently uploaded files or the gallery tool inserts the wrong path for the image, not one that can be accessed by end users.
For example, after I upload an image through the new gallery modal, I can see it embedded in the article when logged in to Guide:https://subdomain.zendesk.com/guide-media/01H2AYVWV94F4ENYYJFVFPSGTS
but when I try to view the article on the article page as an end user, the image doesn't load.
The only URL that works is after hunting down and copying the old path, the one that includes:/hc/article_attachmentshttps://full.domain/hc/article_attachments/11427803534365
(I've already opened a ticket: 11590559)
Aaron Johnson, you should be able to see all images that have been ever uploaded to guide (and that are not deleted) in the gallery
Ari, thank you for letting us know, we'll look into the ticket
Katarzyna KarpinskaThe image gallery counter says I have just over 6000 images but will only display the 23 I uploaded yesterday. The search will not find any images outside the ones uploaded yesterday.
Aaron Johnson, that doesn't sound right, may I ask you to raise a ticket with support. We'll need to investigate the problem
Hi
Just started working with the gallery yesterday and I'm having the same problem as Aaron. I can see the images I've uploaded in the past couple of days but nothing else (despite it saying we have a few hundred uploaded).
Could you please post the resolution on here once you have investigated. Thanks.
Aaron JohnsonPaul Watson,
We found the issue in our code and it should be working as expected again. Thank you for raising this problem.
Morning
I can confirm this is now working for me.
Thanks for the quick response.
Paul
How can I download/export all my images?
Does the image gallery provide any indicators for which articles the images are inserted into?
Ari, I'm also having this exact issue right now.
Thank you for describing it so succinctly.
RE: >> (I've already opened a ticket: 11590559)
Please keep us informed.
Katarzyna Karpinska, please consider expediting this.
JACQUELINE LEHR, at this moment it's not possible to download/export images.
Lil Herman, yes in replace image view you can see a sidebar that shows image's usage
Hello,
Will you be adding management features for the images Galery?
Some of the images were added several times, even if they had the same file name. This means I have several duplicates.
我开始删除它们,但这删除very painful because I have to access each image, click the delete option, and confirm first that it isn't used in an article before I can delete it.
The second point I have is that each time you search for an image, you keep on losing your search terms and filters after clicking Insert, Replace, or Delete an image. This makes it a very painful process to manage images. On a side note, our Gallery has now over 10 000 images
Katarzyna,
Thanks for the response. It would be much more useful if we could view which articles an image is in without having to access the replace modal. Hopefully, that's on the roadmap for an upcoming release.
Lil Herman,Lyn Thompson,
Thank you for your feedback. We are planning to keep improving the gallery so all ideas and comments are highly appreciated. I encourage you to submit them to our community usingthis form.
不知道我只是失踪,但我找不到a "delete" option anywhere in the gallery. I have a number of images I need to delete as they are outdated. They are all contained in a single article. I can find all the images when I search for them, but when I select either all of them, or a single one, I cannot figure out how to delete. Do I need to open a ticket, or am I just missing it? I am the Admin on the account.
Thanks!
Heather Clawson,
The delete option should be available when clicking on the three dots on the image in the gallery. If it's unavailable for you (and you are an admin) please raise a ticket with our support, we'll need to investigate it.
Is there any option to rename image files from the image gallery?
Ian McMullen, not yet, but we are planning to add it in the future.
Pleasesign into leave a comment.