You can view and manage your third-party bots, such as those installed through the Zendesk Marketplace or an external site, in the Admin Center.
This article includes the following sections:
Requirements and limitations
Management of third-party bots in Admin Center is available on accounts that meet the following requirements:
- Currently have, or are eligible for, a Sunshine Conversations license. Sunshine Conversations licenses are included in Zendesk Suite Professional, Enterprise, and Enterprise+ plans.
- Agent Workspace is activatedin your account.
Limitations of the feature include:
- Only one third-party bot should be connected to your account at any time.Important:Connecting multiple bots can lock the UI. If you have installed more than one bot,contact Zendesk Customer Support for assistance.
Selecting and installing a third-party bot
You must select and install a third-party bot before you can connect it to your Zendesk instance.
To select and install a third-party bot
- Find the bot you want to use. There are two basic ways you can do this:
- Locate and install a bot in theZendesk Marketplaceand follow the installation instructions to the bot's webpage. The bot will include steps to connect to your Zendesk account.
- Locate and configure the bot from an external source, such as the bot’s webpage. The bot will include steps to connect to your Zendesk account.
- When you've successfully completed the installation, the bot appears on the Bots page in Admin Center, in theMarketplace botssection. You can now connect the bot so it can begin responding to your customers.
Connecting a third-party bot
When you connect a third-party bot, it becomes the first responder in a customer conversation. This means when a customer contacts support through one of your messaging channels, the third-party bot manages the interaction. It replaces any previously connectedmessaging botordefault response configuration, which is reverted to Draft mode.
To connect a third-party bot
- InAdmin Center, click
Channelsin the sidebar, then select机器人和自动化s > Bots. - Click管理机器人.
- In the Marketplace bots section, locate the bot you want to connect and clickConnect.
- In theConnect this botwindow, click theConnectbutton.
Disconnecting a third-party bot
Disconnecting a third-party bot is a simple process, but it's important to understand the impact it has on messaging functionality.
When a third-party bot is disconnected:
- Yourdefault messaging responsebecomes the first customer responder. It is not replaced with another messaging bot until one is connected.
- The previously connected third-party bot remains installed.
To disconnect a third-party bot
- InAdmin Center, clickChannelsin the sidebar, then select机器人和自动化s > Bots.
- Click管理机器人.
- In the Marketplace bots section, locate the bot you want to disconnect and clickDisconnect.
Uninstalling bots
如果你不再want to use a third-party bot, you can uninstall it. Uninstalling removes the bot from your account but does not cancel any related subscriptions.
- InAdmin Center, clickChannelsin the sidebar, then select机器人和自动化s > Bots.
- Click管理机器人.
- In the Marketplace bots section, locate the bot you want to uninstall.
- Click theOptionsicon (
) and selectUninstall.
1 Comments
Hi,
i can´t find the related options, is this Third Party working without consuming MAU?
Pleasesign into leave a comment.