| Announced on | Rollout starts | Rollout ends |
| June 20, 2023 | September 12, 2023 | October 11, 2023 |
Zendesk is updating the network requirements for Talk to include a new IP range, expanded port range, and domains onSeptember 12, 2023. This is to ensure continued reliability and stability.
这个声明答wers the following questions:
What’s changing?
Zendesk is updating Talk’s network requirements startingSeptember 12, 2023for ports, domains, and IP addresses. This change does not impact Talk Partner Edition (TPE).
Please note that these network configuration changes need to be made outside the Zendesk product, so you might have to contact your IT department or network administrator to make these changes.
Add the following to your existing network configuration:
- IP range: (Required for Talk and Sell)
- IP range: 168.86.128.0/18
- IP range: 168.86.128.0/18
- Port range: (Required for Talk and Sell)
- UDP port range: 10000-60000
- Domains: (Required for Talk only, not Sell)
- chunderw-vpc-gll-us2.twilio.com
- voice-js.ashburn.twilio.com
- voice-js.sydney.twilio.com
- voice-js.dublin.twilio.com
- voice-js.sao-paulo.twilio.com
- voice-js.frankfurt.twilio.com
- voice-js.tokyo.twilio.com
- voice-js.singapore.twilio.com
- voice-js.umatilla.twilio.com
- voice-js.roaming.twilio.com
- media.twiliocdn.com
- eventgw.au1.twilio.com
- eventgw.br1.twilio.com
- eventgw.ie1.twilio.com
- eventgw.de1.twilio.com
- eventgw.sg1.twilio.com
- eventgw.jp1.twilio.com
- eventgw.us1.twilio.com
- eventgw.us2.twilio.com
- eventgw.gll.twilio.com
* Additionally, we recommend adding:
-
- *.twilio.com
- *.twiliocdn.com
Why is Zendesk making this change?
To improve performance and reliability.
What do I need to do?
If you use Talk, you must update your network configuration settings to add the new IP range, port range, and domains listed above.
If you do not make these updates, you could experience network issues or your Talk service could be impacted by one-way audio, dropped calls, or the inability to receive incoming calls.
11 Comments
Hi
Will this affect Sell Voice as well?
Hi,
Where exactly on the Talk product we have to make these changes? In our case, the talk telephone number was purchased directly in Zendesk Support Product.
Best, Paula
Izabella Hammar
IP range
Port range
Both of these two affect TALK and SELL. So, this means that if you are a Talk customer or if you are a Sell customer, you will need to make this change.
TheDomainsare only a requirement for Talk customers. This means, Sell customers don't need to add the domains to their network configuration.
Thanks,
Paula S da Nuvemshop
Happy to clarify…. Network configuration changes are made outside the Zendesk product, so you might have to contact your IT department or network administrator to make this change.
Hope that helps.
Thank youFerran Barnedabut could you give me a little more detail? Where should we start from?
Paula S da Nuvemshop
Since these network configuration changes need to be made outside the Zendesk product, please reach out to your IT department or network administrator who has access to your network infrastructure.
1. Share the updated requirements with your IT team.
2. Your IT Team will need to add these to your current network configuration (this typically involves updating firewall rules, routing tables, VPN settings, or any other relevant network settings to allow communication with the specified IP range, port range, and domains).
Hi
Is it possible to add a configuration in advance and check the connection?
We are confused as well. We don't have an internal network - we all work remotely using the internet. Do we need to make any changes, and if so, where?
+ 1Justin Near&Paula S da Nuvemshop, this is exceptionally unclear.
We also operate entirely remotely, with team members working from home. What does this mean for people using their own internet networks at home?
Hello Community,
We understand this is not a straightforward process. Let us regroup and find other ways to help you make this update easier to understand.
Thanks for your patience.
Sean
HeySean Chuang
Do we have an update on this yet?
Best,
Amie
Pleasesign into leave a comment.