Offset position API for the new web SDK widget
Request Summary:
The classic Web Widget had the ability to offset the position of the widget (see here). I would like to have this ability on the new SDK widget.
Description/Use Cases:
Some of our customers use our app (technically a progressive-web app), but the new SDK widget blocked part of the bottom menu bar. This means that our customers were unable to go to their cart because the chat widget blocked it. With the classic widget, we were able to offset the position, but we are unable to do so with the new SDK widget.
Business impact of limitation or missing feature:
我们的团队真的想使用流builder and other messaging features that are only available on the new widget, but unfortunately we will not be able to upgrade until this feature is included.
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Thanks for your feedback,Brianne Hansen. Much appreciated. This isn't available within the new messaging Web Widget as yet. I'll log this as feedback on our side for future consideration.
- Miranda.
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Hi Miranda, has there been any progress on this request?
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Any further updates on this? I'm also having the same issue and need the programmatic offset in the new messenger Zendesk widget, which the previous chat widget had out-of-the-box.
Pleasesign into leave a comment.
3 Comments