Find and replace
似乎从没有“查找和替换”菲ature in Zendesk Guide. The editor is very limited in terms of what it can do, is this on the roadmap?
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Thanks for the suggestion. We'll look into it.
The idea for us migrating to ZD was to not have to purchase multiple apps or external support to fulfill these more basic needs. I think it's fair for us to always ask for and promote the need for feature requests for native ZD solutions when possible over purchasing external solutions. That's the only way to let a product team know that we have needs and desires to improve a product. An external solution should be a temporary solution in my opinion.
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yes you are abolutely right!!
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Absolutely agree, Summer. Hopefully this one gets some traction sometime soon.
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We shouldn't need to find a solution. Text editors have shipped with find and replace for over 20 years as a basic feature. It's really not clear to me why this is not in the product.
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Agreed. This is such basic functionality!
We use the Swifteq app as a temporary workaround but are ultimately moving our Help Center to a different platform. -
In larger companies it is not always a simple process to buy and use an additional app. The cost needs to be approved and the security of the app needs to be vetted. It isn't clear that the Zendesk product team understands how much work is involved in doing a manual search and replace on hundreds of articles and how basic of a feature this is.
Is it possible that someone from Zendesk can respond on why this is considered low priority?
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Hi there! I found this chain after searching for articles related to find ad replace and it looks like there has not been an update in a couple of years, so just checking to see if this is something that is still in the works. Thank you!
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Do we have any progress on the "search and replace" or search and delete option?
Pleasesign into leave a comment.
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