Discrepancy with Reporting due to time zones
AnsweredI opt into the daily, weekly and monthly chat analtyics automated emails that are set up in the settings > personal > email reports section. The time zone for those email reports default to UTC 0 and do not adjust according to the account settings (I am EST). So the usefulness of these reports gets diluted for anything within 5 hours 12am UTC. For example a chat taken at 8pm EST on Jan 5th will count towards Jan 6th. I really like the info translated on these email reports but this makes the data confusing and not always accurate for my use.
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Official comment
嗨,我ee,
This is supported on Explore where it's based on theuser's profile timezone.
Find out more aboutscheduled deliveries in Explorehere to opt into periodic updates.
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