Salesforce Integration - allow sync of text fields over 255 characters
Feature Request Summary:
Allow sync of Zendesk text fields to Salesforce text fields with more than 255 characters.
Description/Use Cases:
In ZenDesk-Salesforce Integration, you can map a zendesk ticket field only to a simple Salesforce text field which is limited to 255 characters.
When we have a ticket with text longer than 255 characters, the integration fails and the ticket is not updated in Salesforce (the entire ticket, not only the specific text field with over than 255 characters).
We're also unable to limit the number of characters in Zendesk fields.
This functionality was available in the past, but stopped working for us on January-24-2022.
Business impact of limitation or missing feature:
This is critical for our business as we need our Salesforce environment to have accurate and complete tickets data from Zendesk.
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HiChen Shemer!
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on September 12th at 5PM CDT for our PM Roundtable on our Salesforce integration.
这将是一个开放的讨论我s and isn’t working for you on with the Salesforce integration built by Zendesk. We're collecting feedback at the moment to help inform a new roadmap of improvements across the integration. So please bring those questions, concerns and use cases because we want to hear from you!
The link to register can be found here, we’d love to see you there.
Cheers,
David
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