User Fields and Organization Fields - Access Restrictions
Need the ability to restrict access to user fields and organization fields based on a team members, roles or groups.
We need to create an environment where certain users are unable to edit fields in Zendesk, to prevent errors within fields of the organization screen and the user profile screen.
Currently, Zendesk only offers a toggle box for true/false on these. Hence, this is an all-or-nothing option.
- Can access the user fields admin page and create, edit, update, and delete user fields.
- Can access the organization fields admin page and create, edit, update, and delete organization fields.
Minimum requirements are to allow certain fields to be edited and others to not be editable to different people.
-
I would also love this! Especially since you cannot "hide" fields from agents on profiles, like you can on ticket fields.
-
We could REALLY use this as well.
-
+1
a must have for us as well. we are running sync with our internal CRM and Zendesk, adding sensitive customer information from our CRM into Zendesk user profile via custom User Fields, and it's vital for us to be able to restrict some custom user fields from agent edit
-
+1
It will be beneficial and highly important for our organization to have such a capability as well.
-
+1 Our options are moving teams to different Zendesk instances. It causes issues when they then have to work out of different instances
-
+1 here, however in addition we would need restrictions depending on the users organisation, as not all users are synced from our CRM (as the system of record).
-
+1
-
+1 looking for this feature very much
Pleasesign into leave a comment.
8 Comments