上从Zendesk聊天和即时聊天时亚博clicking back button and on moving back to the app, the app is not showing the chat Launcher icon. The app is gettingisChatActiveparameter as false.

When going back to chat again and moving back to the app, then the app is gettingisChatActiveparameter as true and the Launcher icon is available with the message count.

Does anyone know how to fix this?