Bad user experience while trying to search within a topic

I would like if it was easier to do scoped searches, within a topic.

Example user experience from today.

I try to find if a product feedback request exist, before posting a new one.

所以我访问产品feedback topic relevant to my issue.

Doesn't seem to be on the first page. Okay, so I'll start a search on support feature requests.

But I cannot limit my search. What I have, is the global search bar.

My search returns 1000+ results, because it doesn't know I want to limit my search.

Then I have to clickmany times,to limit the search to the topic I wasjustlooking at.

I couldn't find what I was looking for. Okay, I'll refresh the search term.

Oh, now I'm back at state zero again. Have to click 3 more times. Or maybe I'll just move on and make a new post. I'll leave the rest to the moderators.

Hopefully we don't end up with 1000s of requests with like 0-2 votes, for the same feature...

Nicole Saunders

January 19, 2023 23:57

Zendesk Community Manager

Thanks for the feedback, Joel. We're definitely aware of the experience, but this example and detail is useful in illustrating it for the product team.

Joel Hellman

January 20, 2023 17:07

Thanks.

Orsolya Forster

January 23, 2023 15:51

Zendesk Product Manager

Joel Hellman,

Thanks for your feedback. It might not be exactly what you're looking for but there is a way to reduce your search results. In the theme settings, you can configure if you want Guide search results to be limited to the topic the end user is in.

I'm curious to hear what other restrictions would you find useful.

干杯!
your end users to

January 23, 2023 17:48
Edited

Hi! I was actually referring to your own site, support.zendesk.com

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