Hello to all

Maybe i am being dumb on this but i already spent lots of time looking for a solution, but no luck until now.

I have a report that measures all the tickets that were CLOSED under SLA.

For that i used the metric:

And filtered for CLOSED status.

I also have another report that counts the Solved tickets, that i added filters to mimic the tickets under SLA.

Then i apply to both reports, in the dashboard, a time filter for Last Month.

最终的结果是一个区别。

And after analysis in the tickets in question, i found out that the discrepancy is related with when the tickets were created - in this case if the ticket was created previous to the time filter of Last Month it is not shown in the D_COUNT (SLA Ticket).

My question is:

Is there anyway to have a correct report with the Dataset Support SLA, that shows the closed tickets in a specific time interval (under SLA), no matter when it was created?

Thank you in advance for your help.

Frederico Lopes