Don Moser
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Total activity194
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Last activity
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Member since
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Following0 users
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Followed by4 users
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Votes27
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Activity overview
Latest activity by Don Moser-
Don Mosercreated an article,
Why are phone calls not routing to agents?
Issue symptoms Talk phone calls are not routing correctly to agents. Some examples of call behavior include: Agents are available, but the message No support agents are currently available plays. ...
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Don Mosercreated an article,
How do I enable or disable live chat or messaging in my Zendesk account?
Question How do I turn live chat or messaging on or off? Answer Live chat and messaging settings are in different locations. If you are not sure which product you are using, see the articles: Am I...
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Don Mosercreated an article,
How do I add live chat or messaging into my custom mobile app?
Question I have a custom mobile app that I want to connect to Zendesk Chat. How do I integrate the live chat or messaging function into the mobile app? Answer To integrate live chat or messaging in...
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Don Mosercreated an article,
Am I using live chat or messaging?
Question Am I using live chat or messaging? How do I find my Chat plan and settings? Answer Your widget and settings will be in different locations depending on your setup and if you're using live ...
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Don Mosercreated an article,
Zendesk widget keeps popping up
Issue symptoms The widget to contact the Zendesk team keeps appearing on each page with a notification as seen below, or expanded as a chat window at the bottom of the page. Each time when you relo...
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Don Mosercreated an article,
Why can't I remove the phone number from a user profile?
Question I want to delete a phone number from a customer profile or account in Support, but the option is grayed out. How do I remove the email or phone number? Answer If a phone number is the prim...
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Don Mosercreated an article,
How do I troubleshoot a problem with greetings?
Issue symptoms How do I troubleshoot a problem with greetings in Zendesk Talk? I have configured Talk to have a custom voicemail greeting play when customers press a number, but it doesn't plan. Re...
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Don Mosercreated an article,
How do I set up call routing with third party software?
Question How do I set up call routing with third-party software? Answer To set up Talk with third-party software, you will need to use Talk Partner edition and connect the integration with custom c...
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Don Mosercreated an article,
How do I report on IVR usage?
Question I want to report on which keypresses were made in the IVR. What are my options for reporting on the IVR paths that customers take? Can I add this information directly to a Talk ticket for ...
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Don Mosercreated an article,
How do I set up an IVR?
Question How do I set up an IVR or phone tree in Zendesk Talk to allow customers to route themselves with number selections or key presses? Answer This article covers the following sections: Prere...