Eric Ypsilantis
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Last activity
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Activity overview
Latest activity by Eric Ypsilantis-
Eric Ypsilantiscreated an article,
Service Incident - October 27th, 2020 - Existing Chat accounts appearing as new Chat accounts
SUMMARY On October 27, 2020 from 03:03 UTC to 16:01 UTC, a small subset of Zendesk Chat customers experienced login issues, observed empty data in their existing Chat accounts and errors loading th...
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Eric Ypsilantiscreated an article,
Service Incident - October 31st, 2020 - Talk and Agent Collision Issues
SUMMARY 16:16 UTC | 09:16 PT Thank you for your patience while resolved the issue impacting Agent Collision and some Talk features. After monitoring, we can confirm the fix implemented was success...
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Eric Ypsilantiscreated an article,
Service Incident - October 29th, 2020 - Talk Performance Issues
SUMMARY On October 29, 2020 from 18:38 UTC to 21:35 UTC Talk customers experienced a brief period of call performance issues across all pods, with ongoing degradation seen in Pods 13, 20, and 25. ...
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Eric Ypsilantiscreated an article,
Service Incident - December 14th, 2020 - Support View issues / chats not served in Agent Workspace
SUMMARY On December 14, 2020 from 15:17 UTC to 23:30 UTC, Zendesk Support, Chat and Guide customers on Pod 19 experienced various issues such as incorrect View counts in Support, failed chat sessio...
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Eric Ypsilantiscreated an article,
How can I combine Web Widget (Classic) API workflows?
Question I want to modify the native behavior of the Web Widget (Classic) using Javascript APIs. I read through the Help Center and I found many different implementations. How can I combine these d...
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Eric Ypsilantiscreated an article,
Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?
Question The routing workflow using triggers described in the article Automatically route chats to departments does not take into account a specific department’s online status. Is it possible to sh...
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Eric Ypsilantiscreated an article,
Can I reapply the department after a timed-out chat visitor reconnects?
Question When a chat session is timed out, and the visitor requests a new chat, the new chat request does not retain the department assigned from the previous session. Is there a way to reapply the...
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Eric Ypsilantiscreated an article,
How do I ensure the pre-chat form is presented to a visitor if they time out then reconnect?
当一个客人的问题chat connection times out but they do not close the window or tab that the widget is loaded in, then later reconnect to send a new message, the pre-chat form isn't automat...
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Eric Ypsilantiscreated an article,
Can I stop visitors who load the widget before operating hours end from being routed to offline departments?
Question If a visitor loads the Web Widget (Classic) before operating hours end, they are able to chat in after all our agents have just gone offline for the day. As a result, they create a missed ...
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Eric Ypsilantiscommented,
Hi CJ, the script in this article is specifically for setting (and setting again if needed) a single specified department. Unfortunately there isn't an API to get the prior session's department, wh...