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James G
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Total activity33
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Last activity
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Activity overview
Latest activity by James G-
James Gcommented,
Hello Tim B. / Rachel / Tim Janis, Sorry to hear about the discrepancy issue you are all getting. In order to check that further, I would recommend sending us a message in our widget so we can take...
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James Gcommented,
Hi Frederico, I recommend checking the time attributes selected in your time filter widget. If your goal is to filter both reports without basing on when the ticket was created then use a different...
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James Gcommented,
你好,乔伊斯,看起来你正在使用的素质bute "Updater role" on your report based on the screenshot you shared. In this recipe, the attribute mentioned is "Update ticket assignee" which me...
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James Gcommented,
Hello Andrews, Since your goal is to measure the number of days the ticket is unsolved, I would recommend using the default metric "Unsolved tickets age (days)" instead. This metric should give you...
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James Gcommented,
Hello Kayoko, Yes, this is expected behavior. When there's only one option for a department and it is already selected, then the chat department field becomes hidden since the visitors won't be abl...
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James Gcommented,
Hi Maryann, Unfortunately, we don't have that natively but you may create a custom attribute using the recipe we have here - Explore recipe: Creating a ticket first reply date attribute and then us...
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James Gcommented,
Unfortunately, no we don't copy them at the moment, and need to be rebuilt in the new sandbox. The information that will be copied to the premium sandbox are the ones we have mentioned here - Premi...
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James Gcommented,
Hello Tia, at the moment, there's no metric or attribute in the Messaging dataset that could measure refusal (missed assignments) and there is no timeline that we can share yet if this will become ...
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James Gcommented,
Hello Joshua Bentley, Yes, this is possible. By using the "Ticket: Organization is -" as one of the conditions in your Zendesk Support trigger you should be able to set the value of a certain tick...
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James Gcommented,
Hello Bharath Bhushan,It sounds like you are using the attribute "Assignee Name". If that is the case, the number of public comments (based on the formula you've sent) will be attributed to the "cu...