小林正左子
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Last activity
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Activity overview
Latest activity by 小林正左子-
小林正左子commented,
+1 for this feature
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小林正左子created a post,
Request for messaging ticket assignment
Feature Request Summary: The specification for assigning tickets is that the first person in charge, after receiving a ticket, must "hide" the status himself/herself before a third party can assi...
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小林正左子created a post,
Viewing AI and Bot Usage History of Monthly Active Users (MAU)
Feature Request Summary: Is there any plan to show the history of "Monthly Active Users (MAU)" in the Management Center "Check AI and Bot Usage"? Description/Use Cases: We would like to know th...
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小林正左子created a post,
About the list of Featured Articles in the Help Center's search box on a smartphone
Feature Request Summary: Regarding the list of featured articles in the Help Center search box (https://support.zendesk.com/hc/ja/articles/5589418866330), when displayed on a smartphone, the titl...
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小林正左子created a post,
I want to maintain the previous state of the "Customer Action History", "Knowledge Base", and "Application" fields when a ticket is opened from a link in the ticket URL.
Feature Request Summary: I want to maintain the previous state of the "Customer Action History", "Knowledge Base", and "Application" fields when a ticket is opened from a link in the ticket URL. De...
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小林正左子commented,
Hi Orsolya Forster Is semantic search available only in English? Are there any plans to implement it in Japanese?
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小林正左子commented,
这是否意味着本文最后answ吗er from Zendesk? Q: Do we have a back step or start new inquiry yet in Messaging? A: Not at this time, however we do have the ability to clear th...
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小林正左子commented,
I will leave a comment here as well as in the feedback.Regarding the pagination, this is confusing to agents.How is it that when you open a ticket view, the most recent one appears first, but then ...
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小林正左子created a post,
About the pagination of the view
Feature Request Summary: Since 3/24(JST), we have made some modifications to the view screen.Among them, the pagination at the bottom of the view needs to be corrected. Description/Use Cases: *...
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小林正左子created a post,
Blacklisting of problem customers
Feature Request Summary: I would like to add a condition step to blacklist customers with problematic behavior and guide them to an email channel before forwarding them to an agent in the flow bu...