Brianne Hansen
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Total activity43
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes18
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Subscriptions13
Activity overview
Latest activity by Brianne Hansen-
Brianne Hansencommented,
I would also like to customize the options a user can pick after an article is sent. Right now, they can just start the flow over or try again. I would like the option to transfer to an agent. The ...
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Brianne Hansencommented,
I would also like more flow builder metrics available! See my request here: https://support.zendesk.com/hc/en-us/community/posts/4408273848858-Add-a-Flow-Builder-Dataset
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Brianne Hansencreated a post,
Add a Flow Builder Dataset
Add a Flow Builder Dataset Feature Request Summary: It’s currently not possible to report on Flow Builder actions in Explore. I would like this dataset to be added. Use Cases: Turning on flow b...
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Brianne Hansencommented,
+1 I would also like the ability to customize this text and the options!
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Brianne Hansencreated a post,
Messaging: Allow agents to request satisfaction ratings
Before messaging, agents had the ability to request CSAT ratings and it was a more personalized experience. Since we've turned on messaging for out web widget (about 3 weeks), we have seen negative...
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Brianne Hansencommented,
Upvote! This ability would help my team a LOT!
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Brianne Hansencreated a post,
Answerbot Settings: Improve user experience/increase settings customization
There needs to be more customization allowed for answerbot. We switched to messaging and created a flow using flow builder, but if users type in a message, thus skipping the flow, they will be stuc...
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Brianne Hansencreated a post,
Offset position API for the new web SDK widget
Request Summary: The classic Web Widget had the ability to offset the position of the widget (see here). I would like to have this ability on the new SDK widget. Description/Use Cases: Some of our...
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Brianne Hansencreated a post,
Increase ability to route calls to agents
We would like the ability to set an agents or a group of agents as the default for incoming calls. (Ex. if the agent is not currently on a call, they will receive any incoming calls first.) We want...
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Brianne Hansencreated a post,
Allow admins to delete satisfaction ratings
Not plannedAdmins should have the ability to delete csat scores that are deemed invalid or do not reflect the quality of support provided. For example, our customers will sometimes leave a bad satisfaction sc...