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Zendesk Team
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Total activity31
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes3
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Subscriptions16
Activity overview
Latest activity by Zendesk Team-
Zendesk Teamcommented,
A premium sandbox is supposed to be a replication of the production environment for Support, or so the feature claims in Zendesk marketing and product material. This is not true. In a recent Sandbo...
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Zendesk Teamcommented,
Hi there, does anyone know how we could restrict light agents from accessing certain attachments (such as quotations, PO's) while still being able to upload and work with photographs, for instance?
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Zendesk Teamcommented,
Adding my vote to this
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Zendesk Teamcreated a post,
Auto refresh
We would like Zendesk to Implement Auto refresh App instead of using third party. This would really assist our Customers
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Zendesk Teamcommented,
Have a scenario. When the Agent accept incoming WhatsApp message, we want it to send an auto response to the end-user or customer on who will be assisting them which is assignee name. for example :...
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Zendesk Teamcommented,
Our use case is a little different. The customer wants to use Zendesk for their area managers to complete a branch checklist, along with photos of any issues. Since an Explore report cannot include...
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Zendesk Teamcommented,
Hi Toby, We have a customer that would be extremely interested in this functionality, exactly as you have detailed it in your response above. Do you think it likely and if so, what would be the pos...
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Zendesk Teamcommented,
The live data filters are almost useless currently for the following reasons: There is no ability to multi-select / exclude (like the filters in Explore) - as we have multiple groups that form par...
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Zendesk Teamcommented,
These metrics are needed for all channels, not just chat and talk. With omnichannel routing and the custom agent statuses, this should have been part of that release. Come on, Zendesk, your develop...
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Zendesk Teamcommented,
The ability to drill into the agent activity from the Messaging dashboard or Live Data dashboard is all very well but how does this work in a real contact centre where they use wallboards? They wan...