艾比G
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最新活动艾比G-
艾比G创建了一个帖子,
How to create one metric where 2 metrics are true
I'm trying to build a report that surfaces new tickets worked by my team. I can report on public comment updates (tickets worked, metric #1) and I have a custom metric that reports on tickets that ...
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艾比Gcommented,
I'm curious about the improvement to missed chat reliability-- what may have previously been inaccurate that's been improved? Can I have more context to this release?
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艾比Gcommented,
I agree with the above comments. The recommendation to create unique views based on groups/requester/subject lines to replace the sorting feature doesn't make sense when the Zendesk side bar limits...