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Rhonda Ward
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Total activity20
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes1
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Activity overview
Latest activity by Rhonda Ward-
Rhonda Wardcommented,
Is there a way to assign a specific default role when creating new agents?
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Rhonda Wardcommented,
Hi Jahn; this is the preview you see when you hover over a ticket. Here is a screenshot:
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Rhonda Wardcreated a post,
Ticket Preview Pane Updates
I am wondering if it would be possible to update Zendesk to allow us to update the ticket preview pane? It would be ideal if we could include alternate information on the left side of the pane. ...
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Rhonda Wardcreated a post,
Security Configuration Settings - TLS 1.2
AnsweredCan anyone advise where within the Zendesk Admin Center I can find the configuration showing the enforcement of TLS 1.2 as a minimum requirement?
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Rhonda Wardcommented,
Apologies if I have missed this - but is there a way to restrict agents from creating new tags?
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Rhonda Wardcommented,
Ok great! Thank you!
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Rhonda Wardcommented,
If we import users already in there, will they have 2 accounts/profiles in Zendesk? Or are their existing profiles overwritten?
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Rhonda Wardcommented,
Hiedi Kysther大多数时创建的年代andbox was generated. Is the best way to import them anyway so they receive the invite?
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Rhonda Wardcommented,
We are planning to provide Sandbox access to all team members as a training component. What is the best way to invite users to access the sandbox? All users were copied into the sandbox when it w...
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Rhonda Wardcommented,
The Support Team has gone radio silent - so I am hoping the community may have some suggestions.