Afton鲁珀特
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Total activity23
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Last activity
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Activity overview
Latest activity by Afton Rupert-
Afton鲁珀特commented,
+1 to needing more than 12 views visible
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Afton鲁珀特commented,
+1 - this functionality is sorely needed for our agents who are struggling when they can't tell if an end-user is OOO!
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Afton鲁珀特commented,
+1
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Afton鲁珀特commented,
Is there a way to customize or circumvent this change? It sounds like legacy roles might allow us to circumvent this change; how do we know what is considered a legacy role?
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Afton鲁珀特created a post,
Internal User Log
我怎样才能了解我们的谁agents sign into Zendesk each day and if so, how many times? Is there a dashboard or report that I can run showing this?
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Afton鲁珀特created a post,
Zendesk Guide - Internal and External Knowledge Base
Hi All, Help needed! Would you recommend setting up separate help centers or hosting all information (internal and external) under on help center and restricting content based on user-segment/art...