Would like to have Page Visits/Views included in Explore
- What is the problem?
Right now we're having to use Google Analytics and other non-ZD software to help us track the number of page views instead of Explore even though the daily email report shows this number. We'd like to be able to have the number in Explore so dashboards are easier to create/manage.
- Why is it a problem?
Without the date in Explore, we have to cobble the reporting together and makes research a lot more complicated and manual instead of the ease of changing date ranges as we do now on our dashboards. This means more time is needed.
- How do you solve the problem today?
We have to manually create an Excel sheet with the external data and the Explore data, then run pivot tables on it to try to track trends or correlations between visitors and volumes.
- How would you ideally solve the problem?
The data appears to be available since it is emailed as part of a daily chat report, making it accessible in Explore on the chat metrics module at least should be doable.
- How big is the problem (business impact, frequency of impact, who is impacted)
The impact is over time since it requires more cycles of reporting instead of the convenience of plugging into Explore like other reports. Also, this makes staffing projections more challenging as we plan our growth.
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+1 to this request! I want to specifically call out how important it is to my business to be able to see views of our home page. I would like to use this data to figure out how many users come to the site, and then how many then interact with FlowBuilder and how many link out to view articles. Having access to this data that defines our user journey through the site will be very helpful to understand where we need to commit resources to improve our self-help options.
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Al HopperCarrie Doringnot sure if this is what you're looking for but article views are trackable in the Guide dataset in Explore.
We don't show where these views come from, i.e. Flowbuilder or other channels, but maybe you find it still useful.
干杯!
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ThanksOrsolya Forster! I do use the article views available in Explore to track what my customers are viewing. What would be helpful is to be able to get metrics on other pages, like the home page or the forums topics page. We do use Adobe Analytics for this data, but not all Zendesk customers have access to external data analytics packages like this.
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