• Sparkly

  • 27 de marzo de 2020 19:31

  Community Moderator

  Edit: This is possible now -Link Display Organizations without tickets

• Arkadiusz Szafraniec

  • 30 de marzo de 2020 07:52

  Hi Kay,

  Ok, thank you for your help.

  Best regards,

• Craig Bailey

  • 4 de agosto de 2020 16:13

  We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating that they've tied the organization/user data exclusively to tickets, when it would be extremely valuable as a separate reporting silo.

• Ruth Nogueron

  • 28 de octubre de 2020 15:52

  We have this ability in Insights and it is critical to our Business needs to be able to use Analytics to pull Organization information and trends, regardless of ticket count (even if it is 0).

• Chuck Hemesath

  • 17 de febrero de 2021 18:26

  I just discovered this limitation now and we too use this in our support renewal process. Not sure how I'm going to perform this task. This was horrible planning on Zendesk's part. Why transition to a new platform is they don't support at a minimum what the old platform supported.

• Sparkly

  • 1 de marzo de 2021 11:19

  Community Moderator

  This is possible now -Link Display Organizations without tickets
• Arkadiusz Szafraniec

  • 1 de marzo de 2021 12:49

  @...Thank you for an update! That's great news!

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