Submit a Request - Tracking Events
We want our users to use the submit a request button on our help centre as the primary method of raising tickets.
We were interested to know if there was any way of connecting a ticket that has been raised to the article that the user was reading when they clicked 'submit a request'?
Is this possible? I've been advised by your support team that it is not, but to raise it here for discussion.
Thanks!
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Hi Sam,
This might not help your instance but if you have Zendesk Chat implemented you are able to see from which page the user open the chat message.
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