Report filtering by users
RespondidaHello,
Is there a way to filter the Zendesk Guide reports like the search queries by users?
We have different user segments and we need to know what users are doing our searches in order to report to either dev or our training dept.
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Hi Tony, currently it is not possible to filter Search queries by specific user data (name or email address).
You can create a query in Explore using theGuide: Searchdataset to pull the search query (text or string) and the user's role who made the search, but it will not show the data of the user. As outlined inMetrics and attributes for Zendesk Guideunder "Search Attributes" you have an option tosearch user role -"The role of the user that performed the search event. The values are Anonymous, End-user (signed in), Staff member (signed in)."
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