• Gabriel Manlapig

  • 25 de noviembre de 2022 04:18

  Zendesk Customer Care

  Hi Izdine,
  
  At the moment there's no option to trigger the Messaging widget to pop up after a minute. But, you can work with your developer to keep the widget open. You can provide them this developer documentation API that you can add to the Messaging snippet code to keep the widget open:
  
  Web Widget API
  
  I hope this helps! Thank you!
  
  
• Izdine Matano

  • 25 de noviembre de 2022 06:51

  It works well, Thank you!

  To whom it may concern:

• Izdine Matano

  • 25 de noviembre de 2022 07:07

  If you want to add time to load Messaging Widget

• John Crick

  • 8 de junio de 2023 05:52

  Where do I insert this code in my template to have this happen?

• Gabriel Manlapig

  • 12 de junio de 2023 06:19

  Zendesk Customer Care

  Hi John,
  
  You will need to insert thezEscript / code after the messaging web widget snippet code. For reference, please see below screenshot:
  
  
  I hope that helps!
  
  
• John Crick

  • 12 de junio de 2023 20:57

  That is helpful, but which file within my help center contains that snippet?

• Gabriel Manlapig

  • 13 de junio de 2023 07:41

  Zendesk Customer Care

  Hi John,
  
  If you're using Help Center portal you will need to paste the code inside thescript.jstemplate. For reference, please see below screenshot:
  
  
  I hope that helps. Thank you!
  

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