Question:Is there an EASY way, when logged in as an agent and looking at a ticket, to get theexternallink to that ticket for a customer (ie the help centre link)?

Answer:Save this URL in your macros:

https://[YOURSUBDOMAIN].zendesk.com/hc/en-us/requests/{{ticket.id}}

或者,直接添加#{前面{ticket.id}} placeholder will make it a link.

Happy Linking!