WhatsApp can be a powerful tool for any organization to stay in touch with their clients. However, many Zendesk users wish to be more proactive. As is, Facebook does not allow companies to respond to Zendesk notifications after a 24 hour limit. This makes customer service more difficult for many companies. For instance, if you are a smaller organization that does not have staff to work customer service on weekends, you may not be able to respond to your customers’ needs within 24 hours.

Another issue that many businesses face is the inability to start their own, new WhatsApp conversations. Being able to start WhatsApp conversations unlocks great potential for your business to have anopen line of communicationwith your customers. This can be important for confirming meetings with clients, sharing about new products, etc.

Luckily, Respira Internet has developed a WhatsApp connector that allows you to send messagesafter the 24 hour limitand allows you to startnewWhatsApp与你的客户交谈。

How it works

By combining the power of Sunshine Conversations with that of WhatsApp, we have been able to get the most out of what WhatsApp has to offer. The connector uses the Sunshine Conversations API to send the notifications and the Zendesk API to create tickets, update views, etc. so your agents can see what is going on directly in Zendesk Support.

What can our connector do for you?

With our WhatsApp Connector clients can:

• Send WhatsApp messagespast Facebook’s 24 hour limit
• StartnewWhatsApp conversations
• 把牛kWhatsApp message campaignsto customers
• Use Triggers, Macros and Automations to efficiently send outautomatic WhatsApp notifications
• Senddynamic WhatsApp messagesusing other applications (PMS, Ecommerce, CRM, CPQ, ERP, etc)

Our connector can currently be found in theZendesk Marketplace. As the connector relies on Sunshine Conversations, it is required that you have an active Sunshine Conversations license. If you would like to learn more about purchasing a Sunshine Conversations license, please speak to your Zendesk representative who will be happy to help.

You can also find moreinformationon the app as well as instructions onhow to set it up.

Who we are

Respira Internet is a company made up of former Zendesk Employees. We saw a need for an App that allowed our customersto better utilize WhatsApp notificationswithin Zendesk Suite.

If you have any questions, please feel free tocontact us.