When sending a Side Conversation email, it is possible to attached files from the ticket. Attachments can be taken from the main ticket and attached to the Side Conversation email.

However, when sending a Public reply, it is not possible to attach a file that is already in the ticket. If you want to follow up on an attachment that has already been sent, it is necessary to upload the attachment again from your local device.

It would be more efficient if the attach files from ticket feature was available in Public replies.