Feedback - Ticketing System (Support)
Nueva publicaciónShare feedback or ideas to improve the Zendesk Ticketing System (Support), vote on ideas you like, and hear from other users.
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How to define what information is shown on the customer context side bar on a ticket?Completada0votos 5comentarios
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Column size for SLA in viewsCompletada0votos 4comentarios
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Side Conversation Redaction PermissionCompletada3votos 5comentarios
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Product feedback: access to suspended ticketsCompletada3votos 7comentarios
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Need for Custom Headers in WebhooksCompletada2votos 0comentarios
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Agent Workspace Composer Resize SavingCompletada3votos 2comentarios
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Private Groups (Support) - Access to Suspended Tickets viewCompletada8votos 15comentarios
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Please give us a way to fully disable the "Phishing Risk" feature.Completada5votos 5comentarios
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Macros are no longer listed in custom order (drop down currently is in alphabetical)Completada3votos 9comentarios
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Attached images stopped workingCompletada0votos 1comentario
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Feature to Copy Previews of Macros as an HTML textCompletada0votos 2comentarios
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Remove Background Color When Pasting from Internal NotesCompletada2votos 3comentarios
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Agent Signature Missing Empty Line in User Interface -> User Email has Empty LineCompletada0votos 1comentario
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Paste Plain Text in Agent WorkspaceCompletada1voto 4comentarios
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Not able to view email contentCompletada0votos 3comentarios
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Feedback on the new feature for retaining the background colour of copied textCompletada1voto 3comentarios
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Ability to customize or mimic the support ticket statuses Help Center usersCompletada2votos 3comentarios
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Reply-to banner not appearing when From emails do not exist in recordsCompletada1voto 2comentarios
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Separate Permissions for Deleting and Redacting TicketsCompletada12votos 7comentarios
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File Upload GlitchCompletada0votos 1comentario
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Zendesk Agent workspace seeing who is ccedCompletada4votos 2comentarios
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Hyperlinks are being replaced with incorrect URLsCompletada0votos 7comentarios
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Accessibility Issue: Agents Cannot Copy Attached Files As LinksCompletada4votos 2comentarios
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Conversation focus in Agent Workspace when Opening ticketCompletada2votos 1comentario
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Outgoing emails and showing who is CC'd/BCC'd in Agent WorkspaceCompletada11votos 3comentarios
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New Agent Workspace - recipients of emails not visibleCompletada6votos 3comentarios
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CSAT survey default to "Bad"Completada7votos 18comentarios
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Copy keyboard shortcut with Dvoark keyboard broke after recent update to ZDCompletada1voto 2comentarios
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Inserting sentences set by macro between sentencesCompletada0votos 2comentarios
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Raw Markdown support in Agent workspaceCompletada5votos 21comentarios