Audrey Ann Cipriano
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Última actividad de Audrey Ann Cipriano-
Audrey Ann Ciprianohizo un comentario,
Hi Asaf welcome to our Community! May I confirm if you're referring to the pre-chat form, submit a request form or during the chat interaction?It doesn't look like there's a native way to add a fil...
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Audrey Ann Ciprianohizo un comentario,
Hi Ashoka Poojari welcome to our Community! You may check this link to our doc on configuring data from Salesforce to Zendesk :) Thanks!
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Audrey Ann Ciprianohizo un comentario,
Hi Alleanna Thomson welcome to our Community :) By default, a call is offered to an agent for 30seconds, if they miss it within 30 seconds, the call is placed back on queue and will be offered to t...
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Audrey Ann Ciprianohizo un comentario,
Hi Vincent Aditya we may need to check on your account to check on this, I'll raise a ticket on your behalf, please check your email shortly and we can continue our conversation there :) Thanks!
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Audrey Ann Ciprianohizo un comentario,
Hi Vincent Aditya thanks for your reply! I have checked with our team and CSAT in messaging can be controlled via triggers, we create a default trigger that sends CSAT on ticket solve, but you can ...
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Audrey Ann Ciprianohizo un comentario,
Hi Maya Way great question! I have tested this on my end and yes, the end users will see the typing bubbles on their end when draft mode is used. Hope this helps! :)
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Audrey Ann Ciprianohizo un comentario,
Hi Stephanie Cala there's no option to undo once your agents marks a macro as irrelevant, but no worries, while clicking the X does immediately dismiss that macro suggestion from view, it doesn't m...
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Audrey Ann Ciprianohizo un comentario,
Hello Vincent Aditya :) The satisfaction rating will go to Customer Service B as the satisfaction rating will always be associated with the last assignee of the ticket. Customer Service B can reass...
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Audrey Ann Ciprianohizo un comentario,
Hi DAVID BROWN welcome to our Community! :) Have you added a payment method while on trial? If not, you won't get automatically billed after your trial expires. When your trial expires and you have...
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Audrey Ann Ciprianohizo un comentario,
Hi Kangmei Yang I see you have raised a ticket for this as well, our team will check this for you and get back to you with an update! As for the attachment limit, it is 20MB for each attached file ...