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Daniel Aron
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Última actividad de Daniel Aron-
Daniel Aronhizo un comentario,
Hi Gareth Elsby and Tim Leder, thanks for the feedback. The team is currently working on an "answer linking" feature that I'm hopeful will solve this problem. Using Gareth's example, instead of bui...
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Daniel Aronhizo un comentario,
Hi Cloudhuset, generative bot replies can work in more than one language. If automatic translations is enabled, and the bot is responding in a second language (that is not the default bot language)...
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Daniel Aronhizo un comentario,
Hi folks, apologies for the radio silence. The conversation bot reporting and insights roadmap was paused for some time but is starting up again under the leadership of Lisa Tam. I will let her pro...
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Daniel Aroncreó un artículo,
Anunciamos actualizaciones para los bots de Zendesk (experiencia de administración y nombres simplificada, precios y nuevas mejoras)
Anuncio Inicio de implementación Fin de implementación 10 de mayo de 2023 PDT 9 de mayo de 2023 PDT 9 de mayo de 2023 PDT ¿Qué va a cambiar? Zendesk está simplificando la presentación, el...
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Daniel Aronhizo un comentario,
Update: To measure the success of the articles you include in your bot answer flows configured with Flow Builder for messaging, you can use the Flow Builder Explore dataset and dashboard to achieve...
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Daniel Aronhizo un comentario,
Comentario oficial It is now possible to customize the feedback flow using the Ask if question resolved step type. This provides admins with the flexibility to tailor the content of feedback collection messages, and ...
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Daniel Aronhizo un comentario,
Hi Harper, thanks for providing this detailed example. 79% still seems quite high. My guess is that the remaining 21% users are abandoning the flow before submitting the form and the transfer is ex...
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Daniel Aronhizo un comentario,
Hi Federica, thanks for your feedback. No it isn't possible at this stage to measure repeat users but i'll record it as a feature request.
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Daniel Aronhizo un comentario,
Hi Joe, just letting you know that with the recent update to Flow Builder reporting it is now possible to track when customers indicate the bot has resolved their issue.
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Daniel Aronhizo un comentario,
Hi Pedro, thanks for your feedback. One reason that users are able to send messages when presented with the form is to accommodate a scenario where the user decides they do not want to proceed to s...