Mau
-
Actividad total14
-
Última actividad
-
Miembro desde
-
Siguiendo0 usuarios
-
Lo siguen0 usuarios
-
Votos2
-
Suscripciones2
Resumen de la actividad
Última actividad de Mau-
Mauhizo un comentario,
To assume:URL: [yoursubdomain].zendesk,com/users - then select which agent to assume identityTo revert:URL: [yoursubdomain].zendesk.com/users/revert
-
Mauhizo un comentario,
Hi Dave, The satisfaction rating in the past 60 days as described in this topic is based on ratings they've received in the past 60 days. Hope this helps!
-
Mauhizo un comentario,
Hi Lauren, Remember, when you create a custom agent status, you will have the ability to choose to define an agent's availability in Support and Messaging (online, away, transfer only, offline). If...
-
Mauhizo un comentario,
Hey Virginia! A new ticket regarding this matter has been created on your behalf. Please check your email. Thanks!
-
Mauhizo un comentario,
Hi Virginia, I will be creating a new ticket to give you further assistance on this matter. Please check your email for more information.
-
Mauhizo un comentario,
Hi Thuy. I will be creating a ticket to give you further assistance regarding this.
-
Mauhizo un comentario,
Hi Fala,I have created a ticket so we can further discuss your inquiry.
-
Mauhizo un comentario,
Hi Allan,Natively, Zendesk doesn't have a metric that reports on the timestamp when a user is deleted. You may want to check the article Metrics and attributes for Zendesk Support for a comprehensi...
-
Mauhizo un comentario,
Hi Abed,I'm afraid One-touch metric is only available in Tickets dataset. You will be able to confirm this when you visit this article: Metrics and attributes for Zendesk Support under the topic T...
-
Mauhizo un comentario,
Hi Ronen,As per the article, there are a few times when a subscription update doesn't happen right away. These scenarios will trigger a pending subscription. A pending subscription means that you w...