Jimmy Rufo
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Última actividad de Jimmy Rufo-
Jimmy Rufohizo un comentario,
This seems wrong. while this is an expansive explanation, at the end of the day, the use case is rather simply. Exclude any ticket from filtered result that has Tag "XYZ". Seems like something w...
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Jimmy Rufohizo un comentario,
So to clarify.... Before new agent workspace -- any client, any plan, can view composition window at top, and see order of comments latest up top, to bottom. When client upgrades to new agent work...
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Jimmy Rufohizo un comentario,
Also noting Salvador Vazquez that our instance is not updated yet as well, but hope this will be sorted by end of day tomorrow.
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Jimmy Rufohizo un comentario,
Not sure why/how this hasn't be addressed. If there was a way to merge tags used historically, then that would at least be a workaround, but no dice. For frame of reference, JIRA components are a...
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Jimmy Rufohizo un comentario,
Cory Vegel, would be nice to know if this one is on the roadmap for this feature.
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Jimmy Rufohizo un comentario,
Cory Vegel, do you happen to know if there is a roadmap to be shared regarding the Slack-ZD integration, so we can see if any upcoming updates touches upon this?
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Jimmy Rufohizo un comentario,
Hi Joshua Teitelbaum, it would be great if you can alphabetize the order of groups by default. It appears we had that option before recent changes, and how it looks now is a bit odd. Another negat...
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Jimmy Rufohizo un comentario,
Hi There. Some feedback here. It seems there is no sorting ability at all, as I'd ideally like to sort alphabetically by default. What is the default? Also, I'd love to see group members by agen...
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Jimmy Rufohizo un comentario,
Hi Lisa Kelly, That may be so, but if the workspace clutters up daily operations for messaging, thats not a reason to upgrade. We are also an organization that specialize in web and email support,...
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Jimmy Rufohizo un comentario,
Dane , is it in the roadmap to allow for admin override. i.e. As a manager of support, I want the agent who is OOO to handle an issue next week, when they are back from vacation. I do like how if...